About usWelcome to the⭐official X-BULL USA Online Store⭐——the only web shop run directly by X-BULL.
Every winch and accessory ships straight from our state-of-the-art factory, giving you factory-direct prices and the industry’s best build quality. To back that up, every product is protected by a full 1-year warranty and serviced by our in-house support team.We partner with the fastest, most reliable logistics providers so your gear arrives on time and intact. And because “Customer First” is more than a slogan here, we actively collect and act on your response—rolling out upgraded designs, stronger materials, and smarter features year after year. When you choose X-BULL, you’re not just buying equipment; you’re joining a community that listens, improves, and powers your next off-road adventure with affordable toughness.We are selling top quality products at rock bottom prices.
If you need any help, please feel free to contact us!All message will be replied in 24 Hours,Thanks!
WarrantyX-BULLoffer a 12 month warranty on Most products.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by X-BULL to provide service (not including standard periodic maintenance).
Consumable components (and accessories) such as chains，chainsaw bars, carry bags, solenoid relay，rope，batteries, hoses, grinding discs, belts, cables, wheels, blades, tubs, pads, nets etc. are not covered once used or for damage caused by general wear and tear.
Until the nature of any fault is determined, the resolution X-BULL can offer may vary. To assist with a quick resolution, photos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. The replacement will be subject to the remainder of the original Warranty Period.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major are accepted in line with our warranty conditions.
If you want to return a faulty item.Photos or videos of the problem item may also be requested to assist in the return process.
When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
To enable X-BULL to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 60 days of the customer purchasing the item, X-BULL may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 60 day period, the customer is responsible for the cost of returning the goods.
While many spare parts are stocked in US, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 6 days, a small number of difficult to order parts may require up to 2 weeks to arrive.
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
1.We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
2.The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
3.The item is securely packed to ensure it is received in original and re-saleable condition.
4.The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
5.Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
8.If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
9.If you wish to take up this offer, please send us an message stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. X-BULL will not accept the return of any item/s without an RMA attached.
response1. response is important to all of us participating on the community. We are always working hard to maintain high standards of excellence and strive for 100% customer satisfaction. So your POSITIVE response is very important.
2. Here is an illustration showing how to leave the positive response, please follow the following step. Thank you so much. And welcome back to our store again.
