DriveTech ElectronicsCadillac CUE Touch Screen Repair ServiceATS · ATS-V · CTS · CTS-V · ELR · Escalade · SRX · XTSRead this first: you are buying a repair, not a partYou are not receiving a replacement screen. You send us your own CUE unit, we repair it, and we ship the same unit back to you. If you were looking to buy a working unit outright, this is not that listing.What we fix
- Unresponsive touch — screen lights up but will not respond
- Dead zones and dead spots — part of the screen works, part does not
- Ghost touch — the screen presses itself or jumps between menus
- Delayed or intermittent response
Hardware or software related. Touch will work 100% after the repair.Why our repair lastsThe CUE failure is well known and so is the cheap fix for it. A lot of repairs use budget gel screens that feel wrong, kill the proximity sensor, and fail again inside a year.We use durable OEM-quality replacement digitizers that keep:
- The proximity sensor — menus still expand as your hand approaches
- The anti-glare coating — no washed out screen in daylight
- The correct connector and IC chip — a true match, not an adapted part
How it works1Purchase this listing. We send you the return address right away.2Ship us your unit. Buyer pays shipping to us. Pack it well.3We repair and test it. Every unit is bench tested before it goes back in the box.4We ship it back. Return shipping is on us, on whichever service reaches you fastest.TurnaroundMost units are repaired and shipped back within 1 business day of arriving, occasionally 2. That clock starts when your unit reaches our bench, not when you check out.Need it back faster? Two express optionsStandard turnaround already covers most people. If your vehicle is down and you need it sooner, we offer two upgrades. Pick one, not both.Express Return — $60Upgrades the shipping only. Your unit moves through the bench in normal order and repair time is unchanged — it just gets back to you faster once it is done.Rush Repair + Overnight Return — $100Your unit goes to the front of the bench queue and ships back overnight. This is the fastest we can turn a unit around.This is one upgrade covering both. You do not add the $60 on top of it — the overnight return is already included.Want either one? Message us before you ship your unit and we will get it set up.WarrantyLifetime limited warranty on the repair we perform. If the repair we did fails, we stand behind it.It covers our work. It does not cover a new unrelated failure, physical damage, water or impact damage, or improper installation.If your unit needs more than a standard repairMost units are a standard repair. You pay the listing price and nothing else.Once in a while a unit comes in worse than expected. If that happens we stop, contact you, and give you a quote before any additional work is done. Nothing extra is ever charged without your approval. From there:You approve the quoteWe complete the repair. No bench fee.You decline the quoteWe keep a $100 bench fee, refund the rest, and ship your unit back free.The unit cannot be repairedWe keep a $100 bench fee, refund the rest, and ship your unit back free.The bench fee applies only when a repair is not completed. It covers the teardown, diagnosis and bench time already spent on your unit. You never pay it on a completed repair.FitmentCadillac vehicles equipped with the CUE system, 2013–2020:Cadillac ATSCadillac ATS-VCadillac CTSCadillac CTS-VCadillac ELRCadillac EscaladeCadillac SRXCadillac XTSModel years vary by vehicle. Check your year for exact fitment, and message us if you are not sure — we will confirm before you buy.InstallationThis is your own original unit going back into your own vehicle, so it installs the way it came out. No programming, no VIN coding, no dealer visit.ShippingShipping to us is paid by the buyer. Return shipping back to you is included, on whichever service reaches you fastest.Orders totalling $400 or more ship back with signature required on delivery.Questions before you buy?Message us through . We would rather answer a fitment question up front than have you order the wrong service.DriveTech Electronics
